Refund Policy

Last Updated: October 2026

Thank you for shopping with Kudzu Outfitters! Because all our products are custom just for you, we maintain a strict policy regarding returns and refunds to protect our business and ensure fairness.

1. Custom-Made Items & Buyer's Remorse

Every item on our website is manufactured, printed, and fulfilled entirely on demand once a customer places an order. Because we do not carry pre-printed inventory, we cannot accept returns, cancellations, or exchanges due to buyer's remorse, accidental orders, or a change of mind. All sales are final once production begins.

2. Sizing Issues

We provide highly accurate sizing charts and specific fit descriptions on every product page to help you choose the correct size before completing your purchase. Because each garment is custom-made to order, we are unable to offer refunds, replacements, or size exchanges if you accidentally select or order the wrong size. Please review the sizing charts carefully before checking out.

3. Damaged, Defective, or Misprinted Items

We stand firmly behind the quality of our printing and apparel. If your order arrives with a manufacturing defect, major printing error (misalignment, wrong graphic), or clear physical damage, we will gladly arrange a free replacement or complete refund.

To report a damaged or defective item, please follow these steps within 14 days of delivery:

  • Send an email to our support team at kudzuoutfitters4@gmail.com.

  • Include your full name, original Shopify order number, and a brief description of the issue.

  • Attach clear, high-resolution photographs showing the specific area of damage or the printing defect alongside the product's sizing tag.

Once we verify the defect through your photographs, we will process your replacement or refund within 2 to 3 business days. You do not need to ship the defective item back to us.

4. Lost or Delayed Shipments

If your package has surpassed its estimated delivery date and its tracking history shows no movement for a prolonged period, it may be considered lost in transit. For domestic shipments, please contact us if your package hasn't arrived within 21 days from the date of shipment. For international shipments, please wait 30 days. Once a package is officially deemed lost by the carrier, we will issue a replacement or refund at absolutely no additional cost to you.

Please note that we are not responsible for delivery failures caused by incorrect, incomplete, or invalid shipping addresses entered during checkout. In these scenarios, the package is typically returned to our manufacturing facility. You will be responsible for covering any additional shipping fees to have the package re-shipped to your corrected address.

5. Chargebacks and Unauthorized Disputes

We strongly encourage all customers to reach out directly to our customer support team to resolve any issues or questions regarding an order. Opening an unauthorized payment dispute or chargeback without contacting us first delays our ability to help you.